FAQs
GENERAL INFORMATION
What is Aptenia?
Aptenia is an Italian furniture brand that introduces the concept of emotional design. Each collection is inspired by people, places, and stories, combining traditional craftsmanship with a modern approach to environmental compatibility.
What makes Aptenia products unique?
Italian handmade manufacturing, meticulous attention to every single detail, and the incomparable quality of raw materials make each piece unique and unrepeatable. Additionally, the design is paired with fragrances specially created by experts, blending visual and olfactory memory.
PURCHASES AND ORDERS
How can I place an order?
You can place an order directly on our website. Select the desired products, add them to your cart, and proceed to checkout following the instructions.
What payment methods do you accept?
We accept payments by credit cards (Visa, MasterCard, American Express) and PayPal. All payments are secure and encrypted.
Is it possible to modify or cancel an order?
You can modify or cancel an order within 24 hours of purchase by contacting our customer service. After this period, we cannot guarantee modifications or cancellations as the production process may have already begun.
SHIPPING AND DELIVERY
What are the delivery times?
Delivery times vary depending on the product and destination. Generally, for in-stock products, delivery takes 2-7 business days. For custom or personalized products, times can extend up to 4-6 weeks.
Do you ship internationally?
Yes, we ship to many countries. During the checkout process, you can verify if shipping is available to your country.
How can I track my order?
Once your order has been shipped, you will receive an email with the tracking number and instructions to follow the shipment.
RETURNS AND REFUNDS
What is your return policy?
We accept returns within 14 days of delivery for unused products in their original condition. Shipping costs for returns are at the customer's expense, except in the case of defective products.
How can I initiate a return process?
To initiate a return process, contact our customer service providing the order number and the reason for the return. We will provide you with all necessary instructions.
How long does it take to receive a refund?
Once we receive and inspect the returned product, we will process the refund within 5-7 business days. The actual credit time depends on your banking institution.
PRODUCTS AND CUSTOMIZATION
Do you offer customization services?
Yes, many of our products can be customized. Contact our customer service to discuss the customization options available for the product you're interested in.
How should I care for my Aptenia products?
Each Aptenia product comes with specific care instructions. In general, we recommend cleaning metal products with a soft, dry cloth, and treating leather with specific products to maintain its softness and shine.
CONTACTS AND ASSISTANCE
How can I contact customer service?
You can contact us via email at info@aptenia.it Our customer service is available Monday to Friday, from 9:00 AM to 5:00 PM (CET).
Do you have a physical showroom where I can see the products?
Yes, we have a showroom in Via Milano 58/B, 22063 Cantù (CO), Italy. We invite you to contact us to schedule an appointment and experience our products firsthand.